Never again
Dear Alex,
We are sorry to hear that you had a negative experience with our 'eSIM Taipei' product. We would like to apologize for any inconvenience caused. We would like to inform you that we did not receive any request from you regarding the issue you faced. If you had reached out to us, we would have been more than happy to provide you with the best solution.
We value your feedback and we always strive to improve our products and services. We would appreciate it if you could kindly share more details about your experience so that we can address the issue and prevent it from happening in the future.
We hope you will give us another chance to serve you better in the future.
Best regards,
Customer service team.
Please refund me as I was unable to activate the eSIM and no explanation was provided
Hi there, we apologize for the inconvenience you experienced with activating your eSIM. Please reach out to our customer service team and we will be more than happy to assist you in resolving the issue and processing a refund if needed. Thank you for bringing this to our attention.
Having this eSIM during my Taiwan trip was fantastic. The unlimited data at high speeds was incredibly useful. Activating it was effortless with the QR code.
Thank you for your kind feedback! We're so glad to hear that our eSIM Taiwan Unlimited Plans made your trip more enjoyable. We strive to make activation as effortless as possible and we're happy to hear it was a smooth experience for you. Thank you for choosing our product. Have a great day!
Unlimited Data
Hi there Danny ! Thank you for taking the time to leave a review. We're glad to hear that you're enjoying our eSIM Taiwan Unlimited Plans and the convenience of unlimited data. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We're always here to help. Have a great day!
Easy to use
Thank you Michael for your kind review! We are glad to hear that you found our eSIM Kaohsiung easy to use. Our goal is to provide a hassle-free experience for our customers. If you have any further questions or feedback, please don't hesitate to let us know. We are always here to help. Have a great day!
From the moment I landed in Taiwan this eSIM was a game-changer. The unlimited 5G data allowed me to stay connected with family and friends effortlessly. Activation was instant with the provided QR code making it so convenient. The coverage was impressive even in remote areas. This service exceeded my expectations in every way.
Dear Phillip,
We are thrilled to hear that our eSIM Taiwan Unlimited Plans have made your trip to Taiwan more convenient and enjoyable. It brings us joy to know that our unlimited 5G data and instant activation have exceeded your expectations. We strive to provide excellent coverage, even in remote areas, so you can stay connected with your loved ones effortlessly. Thank you for choosing our service and we hope to continue serving you in the future.
Best regards,
Customer Service Team
Pretty good eSIM but the process for applying the eSIM is a little confusing and also takes a while
Hi thereYadriel,
Thank you for your feedback on our eSIM Taiwan Unlimited Plans. We apologize for any confusion you experienced during the application process and for the time it took. We appreciate your patience and we'll work on making the process smoother in the future. If you have any further concerns, please don't hesitate to reach out to us. Thank you for choosing our eSIM. Have a great day!
(Followup to my review below which I can't edit)
TL;DR: Card works. Any problems email their support, they are very responsive.
I have used eSIMs many times before, but was frustrated mine was installed but not working. At the same time I received multiple text messages that my SIM package "failed to activate" because of incomplete registration and was directed to a web link that was tedious and clunky. After several days of frustration I left the review below and got a response that I should contact customer support. Fair enough - I emailed the "need help" address provided not expecting much.
Turns out they respond very quickly and I was able to resolve the issue using their guide (was missing a "data roaming" setting 🙃). So between them being honest enough to leave my rage-quit review on their web site and their fast tech support, felt they had earned this amendment.
IMO, there are still a couple of areas that could be improved:
* the real-name registration (where needed) should be resolved at purchase time or shortly thereafter, not when I'm in another country busy doing other things and don't have web access. and the web-flow for this should be clear about when/why something fails, not require re-entering the same fields again on retry, etc.
* transparency on how much time (or data) is left. does a "5 day" card end at midnight? does the clock start when I put it in my phone before my trip or when I first transfer data after landing? a web page that shows me exactly how many days/hours remain before deactivation would be helpful for planning.
But anyway - the card itself works great so maybe buy it and if you have issues tech support is responsive.
Hi Tom, thank you for leaving a review for our 'eSIM Taiwan-China-Hong Kong-Macau Unlimited' product. We apologize for any confusion or inconvenience you experienced with the authentication requests and lack of internet access. We understand how frustrating this can be, especially while traveling. In the future, please don't hesitate to reach out to our customer support team for assistance. We would have been happy to provide you with the best possible information and ensure your eSIM was working properly. Thank you for your feedback and we hope to have the opportunity to better serve you in the future.
Very satisfied.
Thank you for your positive feedback! We are glad to hear that you are satisfied with our eSIM Taiwan Unlimited Plans. Your satisfaction is our top priority. Thank you for choosing our product. Have a great day!
No data worries during my trip
Thank you for your positive review! We are glad to hear that our eSIM Taiwan Unlimited Plans provided you with worry-free data during your trip. We strive to offer reliable and convenient solutions for our customers' travel needs. Thank you for choosing our product and we hope to serve you again in the future. Safe travels!
Very wide range for the data package. I'm very pleased with this purchase.
Thank you for your kind words! We are happy to know that you are satisfied with our eSIM Taiwan Fixed Data & Calls package. We strive to provide our customers with a wide range of data options to suit their needs. We appreciate your support and hope you continue to enjoy our service. Thank you again for choosing us.
Highly Recommended!
Thank you for your kind words and recommendation! We are glad to hear that you are satisfied with our eSIM Taiwan Unlimited Plans. We strive to provide our customers with the best service and products. Thank you for choosing us!
This e-sim experience was great. I loved it. Purchasing a second one in the near future. Thank you E-sim Taiwan!
Hi Miguel! Thank you for your positive feedback on our eSIM Taiwan Fixed Data & Calls! We are thrilled to hear that you had a great experience and are planning to purchase another one soon. It means a lot to us that you are satisfied with our product. Thank you for choosing E-sim Taiwan!
good
Dear Alyssa, thank you for your positive feedback on our eSIM Taiwan Fixed Data & Calls. We are glad to hear that you are satisfied with our product. Please let us know if there is anything else we can assist you with. Have a great day!
I was always connected without any interruptions
Thank you Jamie for your positive review! We are thrilled to hear that our eSIM Taiwan Unlimited Plans provided you with uninterrupted connectivity. We strive to provide our customers with the best experience possible. Thank you for choosing our product!
8GB enough for trip
Thank you for your feedback! We're glad to hear that the 8GB data included in our eSIM was enough for your trip. We strive to provide our customers with a seamless and worry-free experience. We hope to see you again soon. Have a great day!
Great Product
Thank you so much for your kind words! We are delighted to hear that you are enjoying our eSIM Taiwan Fixed Data & Calls product. We truly appreciate your support and hope to continue providing you with great service. Have a fantastic day!
Instant activation and unlimited data. This eSIM made my stay in Taiwan worry-free. Excellent service!
great plan with great coverage
Thank you for your kind words! We are delighted to hear that you are enjoying our eSIM Taiwan Fixed Data & Calls plan and that our coverage has met your expectations. We strive to provide the best service for our customers and your feedback is greatly appreciated. Thank you for choosing our product.
